At HostingGram.com, we are committed to providing high-quality web hosting and domain registration services. Our goal is to ensure a smooth and satisfying experience for all our customers. However, we understand that sometimes things may not go as planned. That’s why we have a transparent refund policy to guide you through the process of requesting a refund, understanding eligibility criteria, and knowing what services are refundable or non-refundable.
We strongly recommend that you carefully read and understand our refund policy before making a purchase. By using our services, you agree to abide by these terms.
We offer a 30-day money-back guarantee on our web hosting plans. This means that if you are not satisfied with our hosting services within the first 30 days of purchase, you are eligible to request a full refund.
Eligibility for Hosting Refunds:
Refunds are applicable only for new hosting accounts. If you have renewed your hosting service, it does not qualify for a refund.
Refund requests must be submitted within 30 days from the date of purchase. Any requests after this period will not be considered.
If you experience technical issues with our hosting services, we encourage you to contact our support team before requesting a refund. We will do our best to resolve the issue as quickly as possible.
If the issue remains unresolved and you are still unsatisfied, we will process your refund request.
Non-Refundable Hosting Services:
If your hosting plan includes free add-ons such as domain registration, SSL certificates, or third-party software, their cost will be deducted from the refund amount.
Upgrades, migrations, or additional features purchased separately are not eligible for refunds.
If your hosting account has been suspended due to a violation of our Terms of Service, you will not be eligible for a refund.
What Happens After 30 Days?
After 30 days, no refunds will be provided for hosting services.
However, if you experience technical issues after this period, our support team will assist you in resolving the issue.
Instead of a refund, we will offer troubleshooting, optimization, and assistance to ensure your website runs smoothly.
Domain name registrations are processed immediately through third-party registrars. Due to the nature of domain registration, domains are non-refundable once they are purchased.
Important Notes About Domain Refunds:
All domain purchases are final. Once a domain is registered, it cannot be canceled, modified, or refunded.
If you purchased a domain along with a hosting package, the cost of the domain will be deducted from the refund amount if you request a refund for hosting.
Mistyped or incorrectly purchased domain names are not eligible for refunds. We advise customers to doublecheck the spelling and availability of a domain before finalizing the purchase.
If a domain name fails to be registered due to an issue with the domain provider, we will either provide a refund or allow you to choose another domain of the same value.
If you meet the refund eligibility criteria, you can request a refund by following these steps:
1. Contact our support team – Send an email to our support team or submit a refund request through our customer portal.
2. Provide details – Include your order ID, payment details, and reason for refund in your request. If there is a technical issue, explain it so that we can attempt to resolve it.
3. Review and processing – Our team will review your request and verify if you qualify for a refund. If approved, the refund will be processed within 5-10 business days.
Refunds are processed using the original payment method used during purchase.
The refund timeline depends on your payment provider. Some payments may take 3-10 business days to reflect in your account.
If you do not receive your refund within the expected timeframe, please contact your bank or payment provider before reaching out to us.
There are certain cases where refunds may not be granted:
Accounts suspended or terminated due to violations of our Terms of Service.
Bulk purchases or reseller hosting plans – These may have different refund policies based on the agreed terms at the time of purchase.
Promotional or discounted purchases – If you purchased a hosting plan during a promotional offer or discount, the refund terms may differ. Please check the offer’s terms before purchasing.
If you have any questions, concerns, or issues regarding your hosting or domain services, feel free to reach out to our support team.
📧 Email: [email protected]
📞 Phone: +92 3188480470
We are always here to help you with any concerns regarding your hosting and domain services. Your satisfaction is our priority!
